OC Phone Geeks Specialize in iPhone and iPad repair, but we can fix anything. Our highly experienced service technicians are committed to providing you fast and friendly service. Our goal is to make your phone repair experience as simple and streamlined as possible. Below are some of the most frequent asked questions from our customers. If you do not find the answer to your question below, give us a call! we love to help!
What kind of devices can you fix?
What can we not fix? we can fix almost any electronics component. If we cannot fix your device, it is typically due to replacement part availability or due to the fact that it would cost you less to buy a new device. Our geeks have the experience to evaluate your repair and steer you in the right direction.
How Can I Tell If I Only Need Glass Repair Or LCD Repair
There are several layers to a screen on a device, the top layer is the glass, second layer is what is called the digitizer, the digitizer is what receives your touch input. Next layer is the LCD, the lcd is what shows the image. if your touch is either unresponsive or glitchy in some cases referred to “ghosting” then you would need a new LCD. Also if you experience a black screen, black spots or lines in your lcd, then you would also need your lcd replaced. If all is working but it is only your glass which is cracked then you can get away with glass replacement.
What is the repair process?
When you visit us for cellphone repair or tablet repair, we will review your device and provide an initial assessment of the problem. Based on the problem, we can offer a free estimate and time when you can expect to pick up your repaired mobile device. Depending on the severity of the problem, you are free to wait or return later for pick up. If it looks like it is a larger job than same day turnaround, in some cases like water damage or micro-soldering repair, it could take up to several days. All iPhone glass and lcd replacements are completed in 15 minutes or less.
What is the typical turnaround time on repairs?
We know how important your device is to you and can usually repair and return your mobile phone within one hour. We carry a multitude of Smartphone replacement parts in stock. Plus, we stock large numbers of screen assemblies, charging ports, cameras, batteries, tablet supplies, and more. Some part may require a special order.
How will my data be returned to me ?
This depends of the amount of data recovered, however we can provide data on Dropbox, USB sticks, DVD’s and external hard drives to ensure you receive your data as soon as possible.
Will I Loose My Data?
Unless you are experiencing software issues you will not loose your data due to a repair. We also do not like asking for passwords to access the device unless we need to access the device for back up repair. All testing upon completion of the device will be done in-front of you.
Do you use OEM genuine parts?
We offer both generic and OEM parts, the choice is up to you. In some cases where the phone will be repaired for a trade in we recommend using generic parts.
What payment methods do you accept?
We accept all major credit or debit cards. If your coming to collect in person you can pay by cash.